“Privacy, Policies & Disclaimers”

Legal & Compliance

Journey to Resilience Counseling Services, LLC
Last Updated: October 2025

Welcome to Journey to Resilience Counseling Services, LLC (“Journey to Resilience,” “we,” or “our”). We believe in being transparent about how we protect your privacy, maintain confidentiality, and provide safe, ethical, and secure care. This page explains our policies and practices regarding privacy, use of this website, HIPAA compliance, and crisis support.

1. Privacy Policy

We respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard information you share through our website and online services.

Information We Collect

Voluntary information: When you complete a contact form, sign up for services, or email us directly, we may collect your name, email address, and phone number to respond to your inquiry.
Third-party platforms: If you schedule or receive services through Grow Therapy or Headway, those platforms may collect and store your personal health information (PHI) in accordance with their own HIPAA-compliant policies.
Automatically collected data: Our website may collect general information (like page visits or device type) to understand how visitors use the site. We do not knowingly collect identifying personal information without your consent.

How We Use Your Information

We use the information you share to:

Respond to your messages or appointment requests
Communicate about your care
Improve our website and services
Comply with legal, ethical, and professional obligations

We do not sell, trade, or rent your personal information.

Cookies and Analytics

Our website may use cookies or analytics tools (such as Google Analytics) to understand site usage. This information is used only in aggregate form and does not identify individual visitors. You can adjust cookie preferences in your browser settings at any time.

Third-Party Links

This site may include links to external websites (such as Grow Therapy, Headway, or crisis resources). We are not responsible for the privacy or security practices of other sites.

Contact for Privacy Questions

If you have any questions about this policy or would like your information removed from our system, please contact us at:
📧 info@journeytoresilience.org

2. Terms of Use & Website Disclaimer

The information provided on this website is for educational and informational purposes only and is not a substitute for professional mental health care or medical advice.

Viewing this website, completing a form, or sending an email does not establish a therapist–client relationship. A professional relationship begins only after an initial consultation, completion of intake forms, and a signed informed consent.

We strive to keep all information on this website accurate and up to date, but we cannot guarantee that all content is free from errors or omissions. Journey to Resilience Counseling Services, LLC assumes no liability for actions taken based on information from this website.

If you are under 18 years of age, please seek the assistance of a parent or guardian before submitting personal information online.

3. HIPAA Compliance Statement

Journey to Resilience Counseling Services, LLC complies fully with the Health Insurance Portability and Accountability Act (HIPAA) and all relevant federal and state privacy laws.

We protect all Protected Health Information (PHI) that you share with us, whether verbally, in writing, or electronically. This includes:

Using secure, encrypted systems for telehealth sessions
Storing records in HIPAA-compliant platforms through Grow Therapy and Headway
Limiting access to PHI only to authorized personnel involved in your care

Please note that email and standard website contact forms are not fully secure for sharing confidential clinical details. For your privacy, avoid including sensitive health information when contacting us online.

If you have questions or concerns about privacy or HIPAA compliance, please reach out to:
📧 info@journeytoresilience.org

4. Crisis & Emergency Disclaimer

This website is not monitored 24/7 and should not be used to report emergencies or urgent mental health concerns.

If you are in crisis, experiencing suicidal thoughts, or in danger, please contact one of the following immediately:

📞 Call or text 988 (Suicide & Crisis Lifeline — available 24/7)
🚨 If you are in immediate danger, call 911
🏥 Go to your nearest emergency department
📱 You can also text HOME to 741741 to reach the Crisis Text Line

Journey to Resilience Counseling Services, LLC cannot provide crisis intervention or emergency services through this website or via email.

5. Accessibility Statement

We are committed to making our website accessible to all users, including individuals with disabilities.

If you encounter accessibility barriers or need materials in an alternative format, please contact us at:
📧 info@journeytoresilience.org

6. Contact Information

Journey to Resilience Counseling Services, LLC
Tallahassee, Florida
📧 info@journeytoresilience.org
💻 www.journeytoresilience.org